Your Questions Answered: TS Trading Systems Inc FAQ
Materials and Inventory
What types of scrap materials do you offer?
We specialize in a wide range of scrap materials, including copper, iron, nylon, rubber, and more. Please visit our ‘Services’ page for a complete list
How can I check the availability of specific materials?
Material availability can vary. Please contact us directly through our ‘Contact Us‘ page or call us to inquire about specific materials and quantities. We can also provide a current inventory list upon request.
Do you provide material specifications and grading information?
Yes, we provide detailed material specifications and grading information upon request. Please contact our sales team, and we will be happy to provide the necessary documentation.
What are your minimum order quantities?
Minimum order quantities vary depending on the material. Please contact us with your specific requirements, and we will provide you with the relevant information.
Shipping and Logistics
Where do you ship to?
We offer worldwide shipping. Our extensive logistics network enables us to deliver materials to virtually any location.
What are your shipping costs and timelines?
Shipping costs and timelines vary based on the destination, weight, and shipping method. We provide detailed shipping quotes upon request. Please contact us for a personalized estimate.
How are materials packaged and shipped?
We use appropriate packaging methods to ensure the safe and secure transport of our materials. This may include palletizing, containerization, or other methods, depending on the material and quantity.
Do you provide tracking information?
Yes, we provide tracking information for all shipments. You will receive tracking details once your order has been dispatched.
What incoterms do you use?
We use a variety of incoterms based on the customers needs. Please contact our shipping department to discuss which incoterms would best suit your needs.
Payment and Orders
What payment methods do you accept?
We accept various payment methods, including bank transfers, letters of credit, and other agreed-upon methods. Please contact our sales team for more information.
How do I place an order?
You can place an order by contacting our sales team via phone or email. We will guide you through the ordering process.
What is your refund policy?
Our refund policy is outlined in our ‘Shipping and Refund Policy’ page. Please refer to that page for detailed information.
General Inquiries
How can I request a quote?
You can request a quote by filling out the contact form on our ‘Contact Us‘ page or by contacting our sales team directly.
How do I place an order?
You can contact our customer support team via phone, email, or through the contact form on our website. We are available during our business hours to assist you.
Do you offer custom sourcing?
Yes, we can source specific materials based on your requirements. Please contact us with your detailed specifications.
Are your business practices sustainable?
Yes, we are committed to sustainable business practices. We prioritize recycling and responsible resource management.”
Account and Website
Do I need to create an account to place an order?
While an account is not always required, creating an account can streamline the ordering process, and allow you to view order history.
How do I place an order?
You can contact our customer support team via phone, email, or through the contact form on our website. We are available during our business hours to assist you.
Do you offer custom sourcing?
Yes, we can source specific materials based on your requirements. Please contact us with your detailed specifications.
Are your business practices sustainable?
Yes, we are committed to sustainable business practices. We prioritize recycling and responsible resource management.”
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